VistaXM
Solutions / PartnerPulse

See your channel the way your customers do.

A neutral, benchmarked read on how your partners actually deliver, and whether they are convinced enough to recommend you when it counts.

VistaXM signal
New
Renewals · Belmont IT
A $2.1M renewal is about to walk.

Belmont still believes in you, but they have stopped putting you forward in new deals. The conviction is high; the recommendation has gone quiet.

Re-engage Belmont's front line before the next cycle
63 days to renewal
Illustrative
What it is

A new category, built for how the channel sells.

Traditional revenue intelligence reads only your own pipeline. It cannot see the indirect channel, where a partner or broker sits between you and the end customer. Revenue Channel Intelligence is the neutral way to measure end-customer and partner experience across the channel and tie it to retention, expansion, and churn. Customer experience is the method. Revenue is the point.

“A score is not a decision. We provide true intelligence to drive revenue decisions.”
Erik Vogel, Chief Executive Officer
Two tracks

Built for both sides of the channel.

PartnerPulse runs the same neutral, benchmarked method whether you sell through partners or you are the partner. Pick the track that matches where you sit.

Track 01

OEMs and distributors

Measure your whole partner network and direct enablement, field support, and MDF where they produce the highest return.
Track 02

Partners themselves

Run a world-class experience program on your own customers, fully managed, and turn the signal into revenue moves.
What it measures

Conviction, not just certification.

Certification proves a partner can sell you. Conviction tells you whether they will. PartnerPulse measures the belief behind the badge, organization by organization, and benchmarks it across your channel.

Partner conviction by organization
How strongly each partner believes in you, read at the level of the firm.
Active recommendation rate
How often partners put you forward when a customer is choosing.
The conviction gap
The distance between practice leaders and the front line who sit with the customer.
Where alternatives are gaining traction
Which competing options are winning attention, and at which stage of the deal.
Investment confidence by program dimension
Where partners trust your enablement, support, and funding to pay off.
Net partner promoter score
Benchmarked across your ecosystem, not scored in isolation.
Benchmarked read
Illustrative
0
Certified NPS
Net partner promoter score (illustrative)

Read against your ecosystem, not in a vacuum, so a number becomes a position.

A modern boardroom set for a channel partner meeting
The partner relationship

From partner conviction to your next move.

The belief behind the badge, read across your channel and turned into a decision.
From signal to decision

What it informs.

The read is only useful if it changes what you do next. Each measure routes straight into the channel decisions that move revenue.

MDF allocation
Field and pre-sales deployment
Tier advancement
Program design
Retention conversations six to twelve months before attrition shows up in deal data
PartnerPulse in action

A look at the PartnerPulse read.

Every partner org, plotted by how strongly they believe in you against how often they actually recommend you. The gap to close sits top-left: conviction without recommendation.

Partner conviction read
Conviction × Recommendation
High convictionLow conviction
Rarely recommendsActively recommends
Belmont and Cedar believe in you but rarely put you forward. The conviction is there; the recommendation is not. That is the fastest revenue you can unlock.

Illustrative channel. Bubble size reflects partner-sourced revenue; position reflects conviction and recommendation rate. Final partners and figures to be confirmed by VistaXM.

From score to decision

A number becomes a move.

A benchmarked read is only worth the decision it changes. Here is the shift: from a score with nowhere to go, to a channel decision with the next move attached.

Before
A score, and nowhere to go.
42
NPS · account-level
No persona. No journey. No action.
Quarterly review. Slide 14. Nothing changes.
After
A revenue decision, with the next move attached.
  • 7 accountsat risk in Implementation × Operations
  • $4.2Mexpansion latent in Renewal × Executive
  • 51 ptsDecision Maker → Influencer gap, 3 accounts
  • $1.8MMDF re-routed to partners that grow accounts
Get the brief

A neutral, benchmarked read on partner conviction and delivery, in one short brief: what PartnerPulse measures, and the revenue decisions it informs.

Download the brief (PDF)Read the PartnerPulse whitepaper →Book a 30-minute call
See the signal

See where your revenue is hiding.

A 30-minute conversation. No deck.

Book a 30-minute conversation