The only certified NPS your competitors cannot print for themselves.
Third-party verified and benchmarked against the channel, evidence you can put in a proposal.
In an independent survey of more than 1,400 ePlus customers, conducted by VistaXM as a neutral third party, ePlus scored a Net Promoter Score of 74. ePlus, a NASDAQ-listed solutions provider, published the result in its own investor communications. This is what the independent, certified NPS standard for the channel looks like: confirmed by us, an independent, unbiased third party.
“An NPS of 74, validated by an independent body and drawn from more than 1,400 voices, tells us that we are not just meeting expectations, we are consistently exceeding them.”
“An NPS of 74 is exceptionally strong for an IT services company. Scores like this do not happen by accident; they reflect a sustained, organization-wide commitment to the customer relationship.”
The announcement also drew endorsements from several of ePlus’s major technology partners.
The independent, certified NPS standard for the channel.
A third-party certified NPS you can use in proposals, RFPs, and marketing. Verifiable evidence, where a self-reported number is not. Prospects trust independent ratings much more than self-proclaimed greatness.
Outcomes, not vanity metrics.
33% of companies never link NPS to revenue. We are different, we give you the insights to take action. Real programs, real numbers.
NPS and eNPS tied directly to Net Revenue Retention, and the whole program stood up without a new headcount.
- 85% → 95%
- Net Revenue Retention (105% target)
- 6×
- Survey response rate, first cycle
- Weeks
- Time to value, not quarters
- 0
- Internal CX headcount added
A full-service industrial distributor, anonymized. Hidden risk and upside, surfaced.
- $26.8M
- Opportunity-and-risk pool surfaced
- $11M+
- Revenue protected
From volume to value: unified operations, assets, and experience with PTC ServiceMax and VistaXM.
- +30
- Technician eNPS, at 55% engagement
- +53%
- Transactional NPS improvement
- 15%
- Improvement in ease of communication
- 2×
- Detractors more likely to leave
“The correlation of NPS and eNPS to NRR was the aha moment. It was gold.”
A result is a decision, made earlier.
See a readout before you commit.
A sample deliverable is available upon request. It shows the exact format you receive: a named account, the dollars in play, and the move that changes the outcome.
Sent to you on request.
Frequently asked questions
Can we put the certified NPS in proposals and RFPs?
Yes. It is third-party verified, so you can cite it in proposals, RFPs, investor communications, and marketing, the same way ePlus published theirs. A self-reported number does not carry the same weight, because the party being rated cannot certify itself.
What does the score get benchmarked against?
Your certified NPS is placed against the channel and the broader technology industry, where the average runs about 40 to 55. You see where you land relative to peers, not just an absolute number floating on its own.
How is this different from running our own NPS survey?
Neutrality. Customers and partners tell an independent third party things they will never put in a vendor's own survey, and you cannot certify a score you produced yourself. That independence is exactly what makes the result usable as external proof.
How large a sample do you need for a credible result?
Enough responses to be representative of your customer base, designed up front with you. The ePlus certification drew on more than 1,400 customers. Credibility comes from sound methodology and response quality, not volume alone.
See where your revenue is hiding.
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