VistaXM
How to start

Start small. Scale when ready.

Two ways in, both fully managed. Prove the signal exists and that it changes a decision, then expand into the ongoing program.

The program arcFirst insight in about 90 days
Wave 1
Essentials
Wave 2
Expand
Wave 3+
Fully managed
Two ways in

Pick the entry that fits where you are.

Both paths are fully managed by us. Start with a fixed first wave, or step straight into the ongoing program. Either way, you act on the signal, not the setup.

Start here

Essentials.

A fixed, fast first wave. We stand up your program, deliver your certified NPS and your first account-level revenue signals, and hand you a prioritized list of moves. Sized to a director-level budget.

What you get
  • Certified NPS
  • Benchmarked indexes (when available)
  • The Decision Maker to Influencer gap
  • A named at-risk and expansion account list
  • First insight in about 90 days
Start with Essentials
The first 90 days
Day 0KickoffWe stand up the program: accounts, personas, questionnaire.
Wks 2-8Wave in fieldDecision makers and influencers respond. We manage every touch.
Day 75Analysis and benchmarkingCertified NPS, indexes, and the gaps that matter.
Day 90Your first brief landsNamed accounts, ranked moves, dollars at stake.
Scale when it works

The Fully Managed Program.

The ongoing program that keeps finding and protecting revenue, wave after wave. Choose the scope that fits your book. Continuous signal, benchmark tracking, and quarterly reviews, all run by us.

Scope the program
StandardA focused book.

Continuous signal across a defined set of priority accounts, with the core benchmark and quarterly review.

Coverage: priority accounts
AdvancedA growing portfolio.

Wider coverage across segments and personas, deeper benchmark tracking, and a faster cadence of waves.

Coverage: segments and personas
StrategicThe full channel.

Program-wide measurement across the channel, peer-group benchmarking, and executive reporting end to end.

Coverage: the full channel
The deliverable

What lands on your desk.

Not a dashboard to interpret. A short, ranked brief you can act on the day it arrives.

Quarterly revenue briefSample
  1. 01Named accounts and the dollars at stakeYour call list, ranked by revenue at risk.
  2. 02The reason behind each oneThe driver behind the score, not just a number.
  3. 03The recommended move and the window to actWhat to do, and by when.
  4. 04Benchmarks against your peer groupWhere you stand against the channel.
  5. 05The certified NPS you can put in proposals and RFPsThe number you can publish in front of buyers.

A sample deliverable is available upon request.

Why managed

Managed, neutral, light lift.

We bring the playbooks, the data scientists, and the technology. Your team stays focused on the customer. Better, faster, and lighter than building it yourself.

The playbooksThe data scientistsThe technology
An analyst working through charts at a workstation
FAQ

Frequently asked questions

How long until we see results, and do we need a CX team?

First insight typically comes in about 90 days, and you do not need to build a CX team. VistaXM designs, runs, and analyzes the program for you as a fully managed service.

See the signal

See where your revenue is hiding.

A 30-minute conversation. No deck.

Book a 30-minute conversation