Revenue Intelligence for technology providers.
Turn customer experience into Net Revenue Retention, expansion, and churn prevention, run as a fully managed program.
The champion has gone quiet and the NPS still looks fine. That is the signal.
Illustrative results from a fully managed engagement.
Anonymized numbers from a real technology provider program. Not a real named client. Shown to make the shape of the outcome concrete.
- 62
- NPS vs a 30 to 40 B2B SaaS median.
- 20 pts
- Champion gap: Decision Maker 76 vs Champion 56.
- $16.5M+
- Year 1 impact on a single program investment.
- 65,900%
- Program ROI on the same engagement.
Every read points to a decision that moves the number.
The program does not stop at a score. Each read routes to a specific move, and each move maps to a specific revenue outcome.
Champion engagement plans
Incremental ARR unlocked by protecting and activating the champions who actually renew you.
Detractor intervention before renewal
ARR retained by intervening 90 to 180 days ahead of the renewal, while there is still time to act.
CSM performance consistency
Compounding value from closing the gap between the top-quartile CSM and the rest of the team.
Value-for-cost repositioning
Expansion ARR from customers who see the price, understand the value, and buy more.
Intelligence gap closure
Revenue at risk identified early, before it surfaced in a QBR or a renewal forecast miss.
Sample, not a real client. Anonymized illustrative program.
You approve the plan. We run the program.
Account-level signal
Champion and detractor lists
Quarterly executive readouts
See where your revenue is hiding.
A 30-minute conversation. No deck.