While OEMs have built sophisticated Customer Experience (CX) programs for their direct customers, leveraging platforms like Qualtrics to increase loyalty and retention, those same programs rarely extend into the partner-delivered experience, where up to 70% of customer interactions occur. This leaves a massive blind spot across the ecosystem and limits the OEM’s ability to manage the full customer journey.
This scorecard helps you evaluate how effectively your organization measures, manages, and acts on experience data within your partner ecosystem.