Telecom and Media
Innovate, Engage, Entertain: Your World, Your Way
Telecom Services
Media and Entertainment
Advertising and Marketing
Seamless Integration, Limitless Entertainment
To deliver good value to customers, TME companies must focus on understanding their customers’ evolving needs and preferences. This requires a deep understanding of their customers’ industries, business models, and pain points, as well as the ability to anticipate and adapt to changing market trends. By doing so, companies can develop tailored solutions that meet their customers’ specific needs, improve their operational efficiency, and enhance their overall customer experience.
With the rise of digitalization and increasing competition, customers have more options than ever before, and they expect personalized, seamless, and high-quality experiences from their service providers. Failing to meet these expectations can lead to customer churn, negative word-of-mouth, and ultimately, revenue loss. On the other hand, delivering good value to customers can lead to increased loyalty, retention, and ultimately, revenue growth.
Relentless Innovation
TME companies must also prioritize innovation and differentiation. With the rise of new technologies and platforms, customers are increasingly demanding innovative and unique solutions that set their service providers apart from the competition. By investing in research and development, partnering with startups and other innovators, and leveraging emerging technologies such as AI, IoT, and cloud computing, TME companies can develop cutting-edge solutions that meet their customers’ evolving needs and expectations.
60%
companies prioritizing 5G adoption (Deloitte)
$2.5T
global TMT market size (Statista)
85%
industry customer retention rate (IndustryWeek)
70%
first-call resolution rate (J.D. Power)
Key Industry Challenges
Sectors We Serve
Latest Insights
The Future of Customer Experience is… the Supply Chain? You Bet Your SaaS It Is
We’ve always said that everyone owns the customer experience. But let’s be real—when the customer is mad, they’re not calling the product team, or marketing, or Gary in procurement.
Connecting the Dots: Marrying X(perience) and O(perational) Data
X + O = the motherlode, the Holy Grail of data. Most firms, however, simply fail to connect the dots across data sources. The result is a failure to realize the benefits of data integration.
The Customer Experience Roadmap Every CCO Needs to Lead with Impact
Let’s be honest—”customer experience” is one of those phrases that gets tossed around a lot, usually alongside “delight,” “omnichannel,” or “synergy.” But if you’re a Chief Customer Officer, you know it’s way more than just corporate lingo.
The Myth of the Self-Service Voice of Customer Platform
The promise is bold: you can do everything yourself without the need of expensive support and get away from reliance on the research geeks. The problem is the gap between the promise and reality.
Redefining the Purpose of Your Company: Nurturing Customer Relationships
Companies strive to create value. But what defines your firm’s value? And what is the source of that value? Value is created by customers. Customers buy stuff – that’s what creates value.
The Best CX Metric Déjà Vu
Everyone wants measurements that matter – there isn’t much point in having metrics that fail to or inaccurately measure what you are trying to accomplish. The best CX metric is that which best explains the customer behaviors you are trying to motivate and the business outcomes you want to drive.