Telecom and Media
Innovate, Engage, Entertain: Your World, Your Way
Telecom Services
Media and Entertainment
Advertising and Marketing
Seamless Integration, Limitless Entertainment
To deliver good value to customers, TME companies must focus on understanding their customers’ evolving needs and preferences. This requires a deep understanding of their customers’ industries, business models, and pain points, as well as the ability to anticipate and adapt to changing market trends. By doing so, companies can develop tailored solutions that meet their customers’ specific needs, improve their operational efficiency, and enhance their overall customer experience.
With the rise of digitalization and increasing competition, customers have more options than ever before, and they expect personalized, seamless, and high-quality experiences from their service providers. Failing to meet these expectations can lead to customer churn, negative word-of-mouth, and ultimately, revenue loss. On the other hand, delivering good value to customers can lead to increased loyalty, retention, and ultimately, revenue growth.
Relentless Innovation
TME companies must also prioritize innovation and differentiation. With the rise of new technologies and platforms, customers are increasingly demanding innovative and unique solutions that set their service providers apart from the competition. By investing in research and development, partnering with startups and other innovators, and leveraging emerging technologies such as AI, IoT, and cloud computing, TME companies can develop cutting-edge solutions that meet their customers’ evolving needs and expectations.
60%
companies prioritizing 5G adoption (Deloitte)
$2.5T
global TMT market size (Statista)
85%
industry customer retention rate (IndustryWeek)
70%
first-call resolution rate (J.D. Power)
Key Industry Challenges
Sectors We Serve
Latest Insights
Customers = Company Value
The value of a company – your company – is best measured in terms of the current and future value of cash flows from customers. This makes customers your most prized asset.
Churn & Acquisition: Experience Economics in Media & Entertainment
Churn is approaching crippling levels, and customer acquisition costs are spiraling out of control. Boosting customer lifetime value through improved retention and cross-selling/upselling must be the top priority.
From Cost Center to Value Driver: The CX Revolution in IT Support and Maintenance
For senior executives overseeing IT operations, the challenge has shifted from simply keeping systems running to leveraging support functions as strategic assets that directly impact business performance and customer loyalty.
Can the B2B CX Measurement Conundrum Be Solved?
Many B2B firms have fewer than 10,000 customers, with some under 1,000 or even fewer. Small customer populations make it difficult to gather sufficient feedback for reliable statistical analysis.
How CX-y Are You, Really? From CX Lip Service to CX Superpower
Let’s get real: just about every company says they care about customer experience. Some even scream it in their ads. But caring is not doing. And doing is not doing well.
The Fundamentals of the Science of Customer Experience
Customer Experience is a science. CX isn’t a “hard” science like chemistry or physics because people don’t behave like chemicals or atomic particles. But CX – or at least CX done right – is systematic in measurement, design, and application and sits squarely in the domain of the social sciences.