The Importance of Customer Experience in B2B
Revenue Growth: McKinsey research indicates that B2B companies implementing CX transformation strategies have experienced 10-15% revenue growth.
Enhancing Customer Experiences in Heavy Equipment Sales and Service
Retaining existing clients, attracting new ones, and building a robust industry reputation all hinge on excellent customer service.
New to Customer Experience? We have your tech stack
Recently, my 13 year old asked me “Dad, is Customer Experience simply great customer service or is there more to it?”
Why data needs to be central to your Customer Experience programs
Businesses that use data driven insights typically deliver exceptional customer experiences. They can better customize offerings to customer needs and personalize interactions, so customers feel heard at all times. But where do you start?
Unlock Unstoppable Growth: Master Customer Experience in Challenging Times
With interest rates rising and inflation stretching consumer dollars, it’s tough to find pricing advantages. Companies that focus on CX are winning big, even in challenging times.
Customer Experience Management: Strategies for Small Businesses
Small business owners who provide an awesome customer experience are the ones winning the race. It’s all about making your customers feel valued and appreciated.
The Experience Economy: Unlocking Customer Delight and Business Growth
The business world is changing rapidly, and the way customers interact with brands has undergone a massive transformation. We’ve entered the era of the Experience Economy.
5 Signs Your Business Needs Better Customer Experience Management
Poor customer experiences can lead to decreased satisfaction, lost revenue, high churn rates, and negative reviews. Here is a look at five signs that indicate your business needs better CXM.