Crush your competition with CX Ops
When it comes to Customer Experience (CX)—which literally touches every part of a company—making it a central focus hasn’t been a priority until recently
Enhancing Customer Experiences in Heavy Equipment Sales and Service
Retaining existing clients, attracting new ones, and building a robust industry reputation all hinge on excellent customer service.
We Know What Our Customers Want
Obtaining genuine, unbiased feedback from customers is challenging. Even more difficult is communicating that feedback to your organization in a relevant and actionable manner.
Debunking the Monopoly Myth in the Heavy Equipment Sales and Service Market
There’s a belief that in the world of heavy equipment sales and service, mainstream companies hold an unshakable monopoly, leaving little room for competition. That’s a MYTH.
10 Must-Have Tools for Customer Experience Management
Customer Experience Management is a team sport. It often requires integrations with tools that aggregate or streamline data from multiple interaction points along the customers journey.
5 Signs Your Business Needs Better Customer Experience Management
Poor customer experiences can lead to decreased satisfaction, lost revenue, high churn rates, and negative reviews. Here is a look at five signs that indicate your business needs better CXM.