The Science of CX
Customer Experience is still regarded by many as a soft-and-fluffy activity. In reality, however, Customer Experience is a science.
CX and the Business of Influencing Customer Behavior
It doesn’t matter what you sell, how you sell, or to whom you sell (B2B, B2C, or B2B2C), your real business boils down to one thing: you are in the business of influencing customer behavior.
Crush your competition with CX Ops
When it comes to Customer Experience (CX)—which literally touches every part of a company—making it a central focus hasn’t been a priority until recently
We Know What Our Customers Want
Obtaining genuine, unbiased feedback from customers is challenging. Even more difficult is communicating that feedback to your organization in a relevant and actionable manner.
The Secret to Increasing Customer Loyalty
Customer loyalty is the bedrock of any successful business. Loyal customers make repeat purchases, buy additional products, pay a premium for your goods and services and become brand advocates.
7 Critical Factors of Exceptional Customer Service Programs
Delivering outstanding service can be a game-changer, as businesses that prioritize customer experience grow their revenue 1.7 times faster than those that don’t.
Experience is the new competitive battleground, so get it right
Firms are finding that competing on price or product is not enough. Customer experience (CX) has become the new battleground, so it is more important than ever that you get it right.