From Insight To Action,
Backed By Method.
Backed by science. Refined through experience. Delivered with precision.
We Turn Customer Insights Into Actions. And Actions Into Results.
Experience Management is a science. At VistaXM, we don’t believe in guesswork. Our approach is rooted in the real-world challenges of businesses that need clear direction and measurable value from their CX investment. That’s why we developed the SIREN™ framework: a purpose-built methodology designed to help you go from data overload to business transformation without the fluff, delays, or complexity.
The SIREN™ Framework: Your CX Fuel.
We’ve designed the SIREN™ framework to translate feedback into forward motion. From data collection to business results, this five-step framework is how we help you listen better, act smarter, and drive real change—faster.
Signals
Collect & measure what matters.
We capture customer feedback across surveys, CRM, voice, email, and third-party tools, surfacing relevant signals from the noise.
Insights
Turn noise into knowledge.
We analyze the data to extract patterns, pain points, and friction moments, translating feedback into meaningful insight.
Ranking
Prioritize what moves the needle.
We score each insight based on impact and urgency, helping your team focus on high-leverage actions, not vanity metrics.
Execution
Close the loop, drive change.
VistaXM helps execute recommendations and embed CX improvements, working with your team or acting as an extension of it.
Net Benefits
Track the ROI of experience.
We measure results in real business terms, revenue retention, churn reduction, and customer lifetime value. Clear, simple, and visible to leadership.
Signals
Collect & measure what matters.
We capture customer feedback across surveys, CRM, voice, email, and third-party tools, surfacing relevant signals from the noise.
Insights
Turn noise into knowledge.
We analyse the data to extract patterns, pain points, and friction moments, translating feedback into meaningful insight.
Ranking
Prioritise what moves the needle.
We score each insight based on impact and urgency, helping your team focus on high-leverage actions, not vanity metrics.
Execution
Close the loop, drive change.
VistaXM helps execute recommendations and embed CX improvements, working with your team or acting as an extension of it.
Net Benefits
Track the ROI of experience.
We measure results in real business terms, revenue retention, churn reduction, and customer lifetime value. Clear, simple, and visible to leadership.
VistaXM’s CXOps Platform, Delivering Actionable Insights vs Vanity Metrics.
Our solutions are powered by industry-leading technology and delivered by a team that understands your business. We help configure, integrate, and operate the entire tech stack, so it works for your people, not the other way around.
Real-time visibility of CX pain points by customer
Continuous tracking of ongoing projects
Integrated tech stack (CRM, analytics, comms)
Operational metrics and ROI reporting
Ready to See How Our Platform Works In Your World?
