Our Solution
Experience Management is not a project. It is an ongoing evolution of your capabilities, and we are here with you every step of the way. Our turnkey solution, powered by our AI-assisted platform, covers the entire Experience Management spectrum from design to implementation, tool/platform installation and management and, most importantly, to taking meaningful action on the feedback your customers are providing.
Say goodbye to complex tool installation and integrations, survey writing, managing contact lists, and prioritizing actions. We run that for you, tell you what you need to know, and help you get there.
Our Approach
What You Get - Experience. Simplified.
We strip away the complexity of an experience program and provide what you really need to know with the expertise to put the insights into action. Benefiting from great customer experiences does not need to be complicated. Creating great experiences does not need to be expensive.
We don’t measure the time it takes to generate business value from experience programs in years. We measure it in weeks or months. We tell you what you need to know to grow your business with great customer experience and provide the expertise you need to take action.
Service Components
Experience Management involves numerous moving parts. This includes pulling, evaluating, and executing transformational CX plans—which can be a heavy and daunting lift. Do you have the right in-house customer experience expertise? Most midsize companies do not. To mitigate those challenges, brands are seeing the value of partnering with VistaXM and are leaning on us to support their internal CX team and fast-track the value gain and deliver results.
Our solution delivers all of the components below. See how we compare to the DIY approach and the consultants.
| Component | VistaXM | DIY | Consultants |
|---|---|---|---|
| Experience Program Strategy | Yes | Maybe | Some |
| Experience Program Design | Yes | Maybe | Some |
| Customer Journey Mapping | Yes | -- | Yes |
| Industry Focused High Value Use Cases | Yes | -- | No |
| Customer Experience Expertise | Yes | Maybe | Some |
| Contact List Management | Yes | Maybe | Some |
| Survey Creation | Yes | -- | Yes |
| Tool Selection | Yes | -- | Yes |
| Survey and Listening Tool Implementation | Yes | No | Maybe |
| Survey and Listening Tool Management | Yes | No | Maybe |
| System and Data Integration | Yes | No | Some |
| Best Practice Alignment | Yes | No | Some |
| Data Analytics | Yes | Maybe | Yes |
| Data Architecture | Yes | Maybe | Yes |
| Insight Generation | Yes | -- | Yes |
| Business Value Analysis | Yes | Yes | Yes |
| Action Prioritization | Yes | Maybe | Some |
| Implementation Program Management | Yes | Maybe | No |
| Management of Change | Yes | Maybe | No |
VistaXM will help you challenge the status quo and provide flexibility and on-demand expertise. Our focus is on assisting you in evolving and adapting to rapidly changing business conditions as you seek high-impact business outcomes.