Service Use Cases

What We Do

VistaXM delivers the CX results you are seeking in a cost effective “as a service” model (CXaaS) enabling you to focus on running your core business. We can utilize your currently deployed CX solution software or help you select a new software platform.  Our team of CX and analytics experts can deliver meaningful outcomes on the following 5 use cases:
Voice of the Customer:
We take over and run your program, and ensure it follows all best practices and leading approaches. If you don’t have a CX program, we get it up and running delivering value, fast.
Digital Channel Improvement:
Your digital interactions are more important than ever, and we target listening to make sure customers can quickly navigate the sales journey.
Content Effectiveness:
The content you provide to your customers (user guides, training materials, whitepapers etc.) is critical to a great experience, we make sure it hits the mark.
Transactional Listening:
We target listening to areas that fall below benchmarks to understand what is happening and how to improve. These areas could be sales, marketing, leasing, delivery, parts or support.
Customer Health:
By synthesizing data across multiple listening posts, we provide an indicator of customer health, including propensity to buy or churn - highly valuable to sales and success teams to know where to focus their efforts.

Our team can start delivering actionable data within the first 90 days of engagement. By optimizing your customer listening, formulating the right questions, and efficiently analyzing the incoming data, we deliver the right recommendations to your team for immediate results.

Unlike the traditional consultant approach to CX improvement, VistaXM is laser focused on specific use cases where 20% of the experience insights deliver 80% of the results. We bring a robust playbook, toolset and methodology based on extensive industry experience to our customers. Our model delivers in 3 key areas:

1. Reduced cost:

VistaXM’s model is at least 20% – 40% less than building an in-house CX team. Most mid market firms require a minimum of 1.5 FTEs to build an effective CX program.

2. Accelerate results:

By delivering actionable data in as little as 90 days, we are months to years faster than trying to build in-house capabilities.

3. Grow the business:

Higher CX scores reduces your churn rate, improves word of mouth advertising, and brings in new customers, all of which increase revenue and profits.

Take the Next Step

Want to learn more about how VistaXM can help you accelerate your CX program?

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sales@vistaxm.com
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