The Future of Partner Experience Management.
PartnerPulse is designed to help OEMs and partners measure, manage, and improve customer experiences across the entire ecosystem.
Introducing PartnerPulse – The First CX Solution for OEMs and Partners.
PartnerPulse gives OEMs the power to see their ecosystem in high definition, enabling smarter channel decisions and stronger partner performance.
Trust
Protect partner data with anonymized, aggregated insights
Actionability
Prioritize investments in the partners and programs that drive results
Scalability
Extend your CX success beyond direct customers
Visibility
See what your customers experience through your partners
Consistency
Standardize CX measurement across every partner touchpoint
Transform How You See and
Strengthen Your Partner Ecosystem.
Most OEMs and technology companies invest heavily in customer experience — but few have visibility into the experience their partners deliver. PartnerPulse changes that.
Built on the trusted Qualtrics CX platform and delivered by VistaXM, PartnerPulse enables data-driven collaboration that strengthens relationships, improves retention, and drives measurable growth.
Who Should Explore PartnerPulse
OEM Channel & Partner Leaders
Chief Customer Officers & CX Executives
Partner Experience & Enablement Teams
Ecosystem & Strategic Alliance Managers
Experience Is the New Retention Strategy
Every technology manufacturer and OEM depends on partners — VARs, distributors, MSPs, and integrators — to bring solutions to market, support customers, and drive revenue growth.
Yet, while these partners influence more than 70% of B2B tech revenue, few OEMs actually measure how customers feel about working with them.
Up to 25% faster partner-led deal velocity
2-4 point retention lifts in annual channel revenue
+10-15 point increase in partner advocacy
From Listening To Action.
PartnerPulse combines structured listening, predictive analytics, and managed operations to deliver measurable results. PartnerPulse can be implemented in phases to minimize risk and demonstrate value early.
| Phase | Duration | Description |
|---|---|---|
| Discover | 4-6 weeks | Identify partner segments, data sources, and desired outcomes. |
| Design | 6-8 weeks | Build the PartnerPulse model, listening architecture, and KPIs. |
| Deploy | 8-12 weeks | Launch continuous listening and dashboards. |
| Act | Ongoing | Deliver insights, governance, and continuous improvement cycles. |
Managed Experience. Measurable Results.
PartnerPulse is delivered through VistaXM’s Customer Experience as a Service (CXaaS) model — a managed service combining strategy, technology, and operations.
Strategy & Design by CX Experts
Qualtrics-powered analytics stack
Ongoing reporting and governance
Dedicated CX program team
Real-time dashboards
Ready to See the Power of PartnerPulse?
See how PartnerPulse can help you measure and improve your partner relationships — before churn happens.
