About VistaXM
VistaXM is the leader in providing Experience Management as-a-service for midmarket B2B companies. We help our customers create and retain loyal customers by delivering industry-leading customer experiences which translate into significant business value. We remove the complexity of managing Customer Experience (CX) programs from our customers by running their CX programs for them, telling them what they need to know and then helping them implement the changes with the highest levels of business impact. Our proprietary playbook and AI enabled platform delivers significant differentiation vs. the traditional consultative approach that is prevalent in the market today for CX solutions. VistaXM provides actionable insights to our customers in a fraction of the time of a DIY program or consultant engagement and we deliver this service for less than our customers can do it themselves.
In this role
The SDR will be a critical member of the sales team and responsible for opening the door to new accounts and helping VistaXM expand our customer base. You will work hand in hand with the CRO, VP of Sales and account executives on targeting prospects, establishing initial contact and setting meetings for the sales team. You will use multiple methods and tools to reach these contacts and will deliver a positive first impression of VistaXM and our capabilities. This will be a remote position so you need to be highly motivated.
Who we’re looking for
- An energetic, personable individual that is driven to succeed
- Someone that is not afraid of rejection but loves the challenge of engaging with new people on a daily basis and forming a quick rapport
- Excellent written and verbal communication skills
- The ability to handle objections and react quickly and positively as needed
- Someone who works well in a remote, unstructured environment and is able to take ownership of their responsibilities
- A person who has had experience in a sales environment and understands the importance of meeting and exceeding goals
- Works well with others and is constantly looking for ways to improve the process
Responsibilities
- Reach out to new prospects and customers through email, LinkedIn and phone calls to coordinate sales calls for the team
- Document activity in VistaXM’s CRM to track activity and progress, supply reports as necessary to VistaXM management
- Work with the greater sales team to communicate status, help improve our messaging and process to achieve higher acceptance rates
- Help identify new prospects based on success with current sales efforts
- Ensure that prospects are left with a positive impression of VistaXM regardless of outcome to obtain a meeting
Skills & Requirements
- Working knowledge of Microsoft Office applications
- Has used LinkedIn and understands the power of social networking
- Familiarity with CRMs and is detail oriented to track activity levels inside of VistaXM’s tools
- Excellent communication & presentation skills
- Previous SDR or sales experience highly desired
- Ability to communicate value and sells solutions vs. products
- BS/BA degree or similar work experience preferred
Compensation
VistaXM offers a competitive compensation package which is dependent on previous experience and the ability to meet goals. There is a variable component to this position which provides an opportunity to significantly impact total compensation. VistaXM also provides a competitive benefits package.