Consumer Products
Personalized Products, Universal Quality
B2B companies in the CPG industry must prioritize delivering an exceptional customer experience. This involves developing strong relationships with distributors, retailers, and other business partners. By focusing on personalization and value-added solutions, companies can create deeper connections with their B2B customers.
The CPG industry is rapidly evolving, with changing consumer preferences and emerging trends. B2B companies need to stay ahead of these changes by continuously innovating their products and services. This includes developing new products that align with consumer demands, as well as creating innovative solutions for their B2B partners. For example, companies are leveraging advanced data collection and analysis, AI, and digital supply chain enhancements to create value for their business customers. By helping their B2B clients adapt to changing market conditions, CPG companies can strengthen their partnerships and increase customer loyalty.
Efficient supply chain management is critical for B2B companies in the CPG industry to deliver value to their customers. By optimizing their supply chains and collaborating with external partners, companies can ensure timely deliveries, maintain product quality, and respond quickly to market changes. This flexibility is particularly important in the face of challenges such as labor shortages and cost inflation. B2B companies that can provide reliable and adaptable supply chain solutions to their customers will have a significant competitive advantage in the market.
15%
customer churn rate (American CSAT Index)
82%
average CSAT score (American CSAT Index)
3.5%
Average annual growth rate of the consumer goods market (Statista)
5.1%
Revenue growth rate of top players (Euromonitor International)
Key Industry Challenges
Sectors We Serve
Latest Insights
Crush your competition with CX Ops
When it comes to Customer Experience (CX)—which literally touches every part of a company—making it a central focus hasn’t been a priority until recently
We Know What Our Customers Want
Obtaining genuine, unbiased feedback from customers is challenging. Even more difficult is communicating that feedback to your organization in a relevant and actionable manner.
The Secret to Increasing Customer Loyalty
Customer loyalty is the bedrock of any successful business. Loyal customers make repeat purchases, buy additional products, pay a premium for your goods and services and become brand advocates.
7 Critical Factors of Exceptional Customer Service Programs
Delivering outstanding service can be a game-changer, as businesses that prioritize customer experience grow their revenue 1.7 times faster than those that don’t.
Experience is the new competitive battleground, so get it right
Firms are finding that competing on price or product is not enough. Customer experience (CX) has become the new battleground, so it is more important than ever that you get it right.