CX and the Business of Influencing Customer Behavior
It doesn’t matter what you sell, how you sell, or to whom you sell (B2B, B2C, or B2B2C), your real business boils down to one thing: you are in the business of influencing customer behavior.
Crush your competition with CX Ops
When it comes to Customer Experience (CX)—which literally touches every part of a company—making it a central focus hasn’t been a priority until recently
New to Customer Experience? We have your tech stack
Recently, my 13 year old asked me “Dad, is Customer Experience simply great customer service or is there more to it?”
Why data needs to be central to your Customer Experience programs
Businesses that use data driven insights typically deliver exceptional customer experiences. They can better customize offerings to customer needs and personalize interactions, so customers feel heard at all times. But where do you start?
10 Must-Have Tools for Customer Experience Management
Customer Experience Management is a team sport. It often requires integrations with tools that aggregate or streamline data from multiple interaction points along the customers journey.