Crush your competition with CX Ops
When it comes to Customer Experience (CX)—which literally touches every part of a company—making it a central focus hasn’t been a priority until recently
We Know What Our Customers Want
Obtaining genuine, unbiased feedback from customers is challenging. Even more difficult is communicating that feedback to your organization in a relevant and actionable manner.
Unlock Unstoppable Growth: Master Customer Experience in Challenging Times
With interest rates rising and inflation stretching consumer dollars, it’s tough to find pricing advantages. Companies that focus on CX are winning big, even in challenging times.
5 Signs Your Business Needs Better Customer Experience Management
Poor customer experiences can lead to decreased satisfaction, lost revenue, high churn rates, and negative reviews. Here is a look at five signs that indicate your business needs better CXM.
How to Implement a Customer Feedback Loop Effectively
A well-implemented customer feedback loop is essential for any business. This process involves collecting feedback, analyzing it, making necessary changes, and communicating those changes to your customers.
Piercing the Partner Shadow: Extending Customer Experience Programs into the Partner Ecosystem
While the partner might be providing the product or service, the parent firm’s name is still on the box, and poor delivery will negatively impact their reputation. Start thinking about partners as customers and employees.