How to Implement a Customer Feedback Loop Effectively
A well-implemented customer feedback loop is essential for any business. This process involves collecting feedback, analyzing it, making necessary changes, and communicating those changes to your customers.
Piercing the Partner Shadow: Extending Customer Experience Programs into the Partner Ecosystem
While the partner might be providing the product or service, the parent firm’s name is still on the box, and poor delivery will negatively impact their reputation. Start thinking about partners as customers and employees.
