From Cost Center to Value Driver: The CX Revolution in IT Support and Maintenance
For senior executives overseeing IT operations, the challenge has shifted from simply keeping systems running to leveraging support functions as strategic assets that directly impact business performance and customer loyalty.
Unlocking IT Service Providers Potential: The Customer Experience Advantage
Explore how value-added resellers can overcome key challenges through customer experience innovation, driving revenue retention and operational excellence.
The ROI of CX (RoCX)
If you want your CX efforts to be taken seriously at budget time, in the C-Suite, or the Boardroom, you must be able to quantify in some way the value of improving the customer experience for your company.
CX and the Business of Influencing Customer Behavior
It doesn’t matter what you sell, how you sell, or to whom you sell (B2B, B2C, or B2B2C), your real business boils down to one thing: you are in the business of influencing customer behavior.
Crush your competition with CX Ops
When it comes to Customer Experience (CX)—which literally touches every part of a company—making it a central focus hasn’t been a priority until recently
New to Customer Experience? We have your tech stack
Recently, my 13 year old asked me “Dad, is Customer Experience simply great customer service or is there more to it?”
