Transportation and Logistics
With the rise of e-commerce and the increasing complexity of global supply chains, customers are demanding more efficient, reliable, and cost-effective transportation and logistics solutions. Failing to meet these expectations can lead to delays, damage, and losses, ultimately resulting in customer dissatisfaction and churn.
Empowering Global Commerce, One Mile at a Time
One of the primary reasons for focusing on customer satisfaction is its direct impact on business growth. When B2B customers are satisfied with the services provided, they are more likely to continue using the same logistics company and recommend it to others in their network. This word-of-mouth marketing is invaluable in the B2B space, where relationships and reputation play a significant role in securing new contracts and partnerships.
In today’s competitive landscape, logistics companies that excel in customer experience management often see higher customer loyalty, increased market share, and improved profitability. By investing in customer satisfaction initiatives, transportation and logistics companies can create a virtuous circle where positive experiences lead to higher customer retention rates, increased share of wallet from existing clients, and attraction of new customers.
82%
average CSAT across the industry
4-6%
average annual growth rate (Markets and Markets)
65%
average customer loyalty index (Bain & Company)
4.2/5
overall quality rating (J.D. Power)
Sectors We Serve
Latest Insights
Price is the Only Thing That Matters
If you think your customers only care about price, then you are likely leaving money on the table.
The Importance of Customer Experience in B2B
Revenue Growth: McKinsey research indicates that B2B companies implementing CX transformation strategies have experienced 10-15% revenue growth.
Enhancing Customer Experiences in Heavy Equipment Sales and Service
Retaining existing clients, attracting new ones, and building a robust industry reputation all hinge on excellent customer service.
New to Customer Experience? We have your tech stack
Recently, my 13 year old asked me “Dad, is Customer Experience simply great customer service or is there more to it?”
Why data needs to be central to your Customer Experience programs
Businesses that use data driven insights typically deliver exceptional customer experiences. They can better customize offerings to customer needs and personalize interactions, so customers feel heard at all times. But where do you start?
Unlock Unstoppable Growth: Master Customer Experience in Challenging Times
With interest rates rising and inflation stretching consumer dollars, it’s tough to find pricing advantages. Companies that focus on CX are winning big, even in challenging times.