Industrial Products and Services
Customer experience is a linchpin that significantly influences the success and sustainability of companies in the Industrial Products and Services vertical. Customer experience directly impacts key business metrics, such as customer retention and revenue growth.
Know Your Customers. Drive More Revenue.
The ability of companies to provide seamless onboarding, efficient implementation, and responsive support can significantly influence customer retention rates. Moreover, as industrial clients seek long-term partners, a positive customer experience contributes to upselling opportunities, as satisfied clients are more likely to explore additional products or services from a trusted provider.
In addition to customer retention and revenue growth, industrial products and services companies need to pay attention to metrics related to efficiency and effectiveness. Timely delivery of products, precision in implementation, and proactive maintenance and support, on-time delivery, equipment uptime, and resolution time for service requests become key indicators of how well a company is meeting its clients’ needs.
80%
average CSAT across the industry (J.D. Power)
5-7 years
average customer lifespan (McKinsey and Company)
3.5%
average industry growth rate from 2015-2025 (Statista)
75%
first-call resolution rate (Forrester)
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